Ryanair passenger hits out after 10 hours delay with ‘no free food’
Cold Feet star Fay Ripley blasted Ryanair this week after she endured a ‘nightmare’ ten hour delay because of the snow.
The actress, 51, who was travelling to Copenhagon with her husband Daniel Lapaine, daughter Parker, 15, and son Sonny, 11, said she had boarded the jet at London Stansted at around 8am.
However, minutes later they were told they were facing a six hour delay.
This was later increased by a further three hours while crew waited for a de-icer, and another hour to be pushed back onto the runway, Mrs Ripley said.
During the ten hour delay – which the star spent on the aircraft along with dozens of others, toilets are said to have ran out of loo roll and passengers were allegedly refused food for hours.
At one point, the mum claims a fight even broke out over a panini.
Speaking to Metro.co.uk, she said: ‘The complaint is not that it snowed, it is not that they had to delay or cancel flights, because safety comes first.
‘There are many other issues in the middle of that, in terms of how to treat human beings.
‘[The experience] was a nightmare. ‘We had an 8:45am flight in the morning and we got in about 12 hours later.
‘The flight is an hour and a quarter, we were probably on the actual runway for nine hours.’
The actress, who spent £900 on her family’s tickets added: ‘As we were boarding, it was snowing and it was snowing hard. It had come on very quickly.
‘We were put on board, and we had a very nice pilot, apologising for any delays.
‘There was a constant stream of messages from crew and pilots, saying they weren’t being given any information.
‘When it got to the three hour point the crew and the pilot were quite honest about the fact that beyond a certain time you cannot be on this plane, and they cannot keep you on the plane.’
Fay said that although some passengers did choose to get off, she felt ‘committed’ to staying on board in the hope the plane would eventually leave.
She added: ‘We got a message, a carrot being dangled, saying “We will be taking off”.
‘By that point there was no snow on the runway, or anywhere, because it had stopped snowing, they had cleared everything and the sun was shining, about six hours in.
‘They said we are now in a queue for the de-icer. When the de-icer came, it was like a bad sitcom. It was one man up a crane with a hose. The poor guy, had to de-ice with his hose, hundreds of aeroplanes.
‘We were in a pecking order. Ryanair, because it’s a cheap budget airline, is very low in the pecking order no doubt. That’s where you stand.’
Fay also hit out at Ryanair for charging passengers for food – and said the thought of flying home with the same airline has ruined her holiday.
She explained: ‘When their refreshments were eventually available, you still had to buy them. Their inedible, disgusting stuff cost me £50.
‘We know [that you have to pay for food], but when you’re sat there for ten hours and they’re not just giving you a horrible panini, its insulting.
‘There was a near fist-fight over a panini. The rations were low.
‘There were very young babies and children on board for that length of time. It was bonkers, nobody could quite get it.
‘The thought of getting back on a Ryanair flight is going to ruin my next two days.’
A Ryanair spokesman said: ‘Due to snow-related runway closures at several UK airports, including Liverpool, Luton and Stansted, we regret we were forced to cancel a small number of flights yesterday.
‘All affected customers were contacted by email and SMS text message and advised of their rebooking options.
‘We sincerely apologise to all customers affected by these weather cancellations and disruptions, which are entirely beyond our control.’
A Stansted spokesman said: ‘Due to adverse weather conditions yesterday, the runway was temporarily closed from 9:15am to 10:05am for snow clearance.
‘As a result incoming and departing flights were subject to delays with some airlines cancelling a number of flights.
‘The decision to cancel any flight is down to the airline and may be made for a number of operational or strategic reasons.’
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